Friday, July 31, 2009

Windows 7 Family Pack pricing, and details on 'Anytime Upgrade'

The upcoming Windows 7 Family Pack will be priced at $149.99, and it will be available for purchase in stores upon the operating system's Oct. 22 launch, Microsoft said this morning.

The Family Pack, which will let PC users upgrade to Windows 7 Home Premium on up to three existing Windows Vista or XP computers, represents a discount of more than $200 from buying the Windows 7 Home Premium upgrades individually.

It's one of a series of steps Microsoft is taking to make the new operating system more affordable. The company is trying to pull off a successful Windows 7 launch, reviving its flagship product, in the middle of the turbulent economy.

"Our goal is to make sure customers can easily move up to Windows 7 Home Premium on a bunch of different PCs," said Microsoft's Michelle Haven, a product manager in the Windows business group.

Microsoft today also announced pricing and details for Windows 7's implementation of Windows Anytime Upgrade, which lets people with a lower-priced Windows 7 edition shift subsequently to a Windows 7 edition with more features, without having to use an installation disc.

For example, upgrading from Windows 7 Starter Edition to Windows 7 Home Premium adds features including Media Center PC capabilities and advanced Windows graphics. Going from Home Premium to Professional adds business-related features.

In many cases, Microsoft has reduced the price of the Windows Anytime Upgrade for Windows 7 when compared to shifting between similar Windows Vista editions. For example, going from Windows 7 Starter to Windows 7 Ultimate will cost $164.99, about 17 percent less than moving between comparable Windows Vista editions. Moving from Windows 7 Home Premium to Windows 7 Ultimate will cost $139.99, about 12 percent less, and going from Windows 7 Professional to Windows 7 Ultimate will cost $129.99, about 6 percent less.

Shifting from Windows 7 Home Premium to Professional will cost $89.99 through Windows Anytime Upgrade, and going from Windows 7 Starter to Windows 7 Home Premium will cost $79.99.

See this earlier post for details on standard retail pricing for the new operating system.

Windows Anytime Upgrade takes advantage of the fact that various editions of the operating system are contained in what's known as a single "image," creating the ability to unlock more-advanced editions by purchasing a product key online or in a store. The previous iteration of Windows Anytime Upgrade, introduced with Windows Vista, required the use of an upgrade installation disc.

"This is really taking a lot of the feedback we heard with Windows Vista, and improving the process with Windows 7," Haven said. "We're pretty excited about how simple it will be for any end user to go get it."

In a demonstration this week on Microsoft's Redmond campus, Haven showed how to upgrade from Windows 7 Starter Edition to Windows 7 Home Premium on an Asus Eee PC netbook computer in less than 10 minutes after purchasing a product code online. In some situations, the process could take slightly more than 10 minutes, she said.

In either case, that's significantly less than the 60 to 90 minutes that it can take to use Windows Anytime Upgrade to go from one version of Windows Vista to another.

In Windows 7 Starter Edition, the Start menu will contain a shortcut to the Windows 7 Anytime Upgrade service for a limited time after the lower-end version of the operating system is installed. Users of higher-end versions, such as Windows 7 Home Premium, will be able to find Anytime Upgrade by searching from the Start menu. 


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Want to avoid getting stuck in traffic? There's an app for that

Inrix today introduced a new INRIX TRAFFIC!iPhone application that should resonate with Seattle drivers -- especially on days like today when the I-90 floating bridge will be closed. The free app predicts traffic conditions on more than 160,000 miles of roadways in North America.

Inrix relies on drivers for the data with the company calling it the "world's largest crowd-sourced traffic network." The app shows construction zones, road closures and other factors, and attempts to predict what traffic will be like one hour in the future.

Interestingly, at the WTIA Summer Celebration last night I bumped into Eric Burke and Jin Kim of GreenTraffic, who are working on a real time traffic application for other GPS-enabled smartphones.

Inrix is a Microsoft spin out, so the fact that it is developing an app for the iPhone is notable. (Seattle-based Zumobi -- also a Microsoft spin out -- is another example of a company with Microsoft roots that's going deep into iPhone app development.)

Microsoft certainly doesn't like to see developers -- especially those with strong ties to the company -- building cool stuff on another platform.

That's why the company is getting more serious about boosting its own mobile app store, but as former Microsoft Mobile manager Kevin Lisota writes in a guest piece today for TechFlash the software giant has a long way to go.

 

 


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Amazon and Zappos: a good fit?

Shortly after Amazon.com announced last week that it was acquiring online shoe retailer Zappos, an Amazon employee posted a message on Twitter that captured some of the company’s hopes for the deal.

“Dear Tony: Please teach Amazon about Twitter,” read the message, addressing Zappos CEO Tony Hsieh. “And if you could help us get an 800 number on the home page that would be awesome.”

The tweet went to the heart of Amazon’s $900 million-plus gamble on Zappos — the largest acquisition in its history. Seattle-based Amazon.com Inc. is getting not only a category leader in online shoe sales, but an innovative company known for its quirky culture, well-developed customer service, and heavy use of social-networking sites like Twitter and Facebook for marketing and brand development.

Amazon plans to let Zappos continue to operate independently, but it’s also poised to draw some lessons from the Zappos model as it develops its e-commerce strategy going forward.

“They didn’t buy Zappos just because they sell shoes but because of how they do it,” said Patricia Edwards, a retail analyst with Storehouse Partners, a Bellevue-based investment management firm. “You can generate incredible customer loyalty through a good experience.”

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Delve and Akamai link arms in shot across Brightcove's bow

Delve Networks has sealed a strategic partnership with Akamai Technologies, a deal that allows the Seattle online video startup to offer enhanced video management, delivery and publishing technologies to customers.

Not one to mince words, Delve CEO Alex Castro offers a more direct explanation of the deal in the title of his blog post: "Akamai and Delve team up to provide a better alternative to Brightcove." It's interesting to see a startup company toss stones at a competitor, but Castro has gone after his heavily-funded competitor before. (Frankly, we like to see entrepreneurs address rivals head on rather than the tired line we hear too often from startups about "not having any competition.")

Utilizing Akamai's content distribution network, Delve says it will be able to deliver HD-quality video on behalf of customers. Delve, which raised a $1.6 million venture round in May, has 70 customers using its video publishing tool including Standard & Poors, 1800Flowers and the Kansas City Chiefs.

"The collaboration between Delve and Akamai offers our customers a complete video management solution built on top of Akamai’s superior global video delivery network," writes Castro in the blog.

And speaking of Delve, Fierce Online Video this week had an interesting Q&A with Castro where the CEO discloses that the company's revenue grew 100 percent from the first quarter to the second quarter. He says:

We're beginning to see folks outside of media and entertainment want to use video as an online marketing effort, and we're seeing a wide mix of companies showing interest. We're seeing companies taking video seriously and we're seeing a tremendous trend of folks weaving video through their business.

Follow John Cook on Twitter @johnhcook.


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The swinging pendulum in venture financing deals

The economic recession is not only having an impact on the ability of startup companies to raise venture capital financing, but also their desire to take on venture debt. A few years ago, many of the venture capital deals completed in the Seattle area included some form of debt financing.

But that's changed in the past year, according to industry watchers.

"There's tremendous pendulum swings in the moods of VCs, entrepreneurs and venture banks for taking on debt in an early-stage company," said Craig Sherman, an attorney with Wilson Sonsini Goodrich & Rosati. "And I think the reason is, whenever the market turned south, everyone involved realized that a venture loan from a traditional venture lender does not extend your (cash) runway at all."

The reason is that boards will require that a loan from one of the traditional venture lenders -- Silicon Valley Bank, Comerica Bank and Square 1 Bank -- be paid back before the company implodes.

"The (VCs) don't want to damage the relationship with the bank because they have so many other existing portfolio companies doing business with the bank and they want to continue to work with the bank going forward," said Sherman, who has worked with startup companies in Seattle for more than a decade.

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Xconomy's Battle of the Tech Bands: Yeah, geeks can rock

GENE STOUT: At Seattle's first "Battle of the Tech Bands," a hip-hop group with links to Boeing beat out bands representing Microsoft, Adobe, Hewlett-Packard and other high-tech companies for "most innovative band" -- at least in the judges' view.

As for the audience favorite, it was a Microsoft-Adobe alliance that won the day with its bluesy, classic rock. And in case you're wondering, yes, tech geeks can rock. And rock hard. And don't call them geeks, especially the hairing-swinging dudes from metal power trio Juda's Wake.

What started in Boston as an Xconomy networking event for music-minded techies made its Seattle debut Thursday night at the Pyramid Alehouse on First Avenue South across from Safeco Field. Co-host of the event was the Washington Technology Industry Assocation, which dubbed the rock 'n' roll party a "WTIA Summer Celebration."

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Webtrends buys Widemile

Two Pacific Northwest companies are joining forces in a deal of undisclosed size. Portland-based Webtrends today announced that it has entered into an agreement to acquire Seattle-based Widemile, a provider of Web site testing technologies.

"The Widemile and Webtrends offerings fit naturally to address the macro challenges and opportunities facing our customers in the coming years," said Widemile CEO Robert Bergquist in a statement. "The combination is a best-in class integrated web analytics and optimization platform allowing users to plan online marketing programs with the assurance that built-in testing, targeting, and optimization solutions will maximize conversion rates."

Widemile employed about 25 people following a small layoff in May. The company's employees are expected to stay in Seattle, according to ReadWriteWeb.

TechCrunch reported yesterday that they're seeing an increase in M&A activity this month. Is this part of that wave?


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Microsoft-Yahoo: Antitrust Hurdles Loom

The weak Web search-ad companies want to team up against No. 1 Google, but regulatory tradition and practice have long blocked such deals, more 

Motorola: Don't Call It a Comeback—Yet

Prospects brightened for the handset maker last quarter, but much improvement came from cost-cutting. New smartphones will face strong competition from Apple, Palm, and others, more 

Amazon-Zappos: Not the Usual Silicon Valley M&A

Amazon.com's takeover of its Internet retail competitor likely isn't just a cash-out for Zappos' founders such as Tony Hsieh, more 

Parkour: From YouTube Phenom to a Company

The World Freerunning & Parkour Federation is trying to create a social network—and business model—for the grassroot sport, more 

MetroPCS Drops in Satisfaction Rankings

One year after ranking first in customer satisfaction with U.S. prepaid wireless carriers, MetroPCS sinks to the bottom of the J.D. Power survey, more 

Yahoo: Losing the Geek Factor

Surrendering search responsibilities to Microsoft will likely take a toll on Yahoo's engineering and innovation prowess, more 

Thursday, July 30, 2009

Washington state goes with Bing

As Microsoft's new Bing search engine goes head to head with Google, it can count at least one major customer in its camp: Washington state. The state just announced it's going with home-grown Bing over Google to power the search feature on its official website.

The Washington State Department of Information Services spent a couple years looking at search engines and considered Google, Yahoo and others. Did the state choose Bing because Microsoft is based here?

"Of course we like that it's a local provider," said state DIS spokeswoman Joanne Todd, "but the bottom line was to get the best search engine we can get, and Bing was the best solution."

Todd said Bing is providing the search function to the state internet portal for free.

Will Washington state employees now be using Bing for their daily work as well? Todd said state employees are still free to use any search engine they like, including Google.

Follow my updates on Twitter.


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Ignition's bad luck continues as another company hits the wall

It's been a rough year for Ignition Partners -- a really rough year. Between the Entellium scandal, the Sotto Wireless closure and the elimination of jobs at what was formerly known as Jobster, the Bellevue venture capital firm has suffered more bad news than most during the past 12 months.

Now, a report comes via VentureWire that Ignition-backed Blowtorch Entertainment -- a film company that raised some $50 million from Ignition and others-- is on the ropes due to the credit crunch.

“I’m still hopeful,” CEO Kelly Rodriques told VentureWire. “But I’d be wrong if I told you I wasn’t disappointed.” The Web site is down, and the company is now holding out hope that it can make some money on two films that are in post-production.

If Blowtorch fails, it could be a big loss for Ignition which provided the equity portion of the company's financing. It led the first round in the San Francisco/LA-based company in late 2007, with partners Jon Anderson and Rich Tong taking board seats.

They declined to comment in VentureWire's piece, which also points out some of the problems that Ignition has faced recently. Ignition was created by former McCaw Cellular and Microsoft executives in 1999.

Despite the troubles and the fact that Ignition has yet to see one of its companies go public, the firm continues to invest money. It led the state in venture investments last quarter with four, according to Dow Jones VentureSource.

Ignition also remains one of the biggest venture funds in the Pacific Northwest with about $1.8 billion under management.

And given the partners' Microsoft heritage -- a company that is legendary for clawing its way back against huge odds -- it's probably way too early to count Ignition out.

But the firm sure could use a little good news.

[Hat tip to paidContent.org]

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Isilon cuts nets loss as Q2 revenues increase slightly

Isilon Systems trimmed its losses and reported a three percent gain in revenues during the second quarter, a move that Chief Executive Sujal Patel said indicates "steady progress toward profitability."

The Seattle maker of digital storage technologies reported revenue of $29 million, up from $28.2 million for the same period last year. Its net loss was $3.7 million or six cents per share, compared to a net loss of $5.8 million last year.

Isilon finished the quarter with $75 million in cash and cash equivalents.

Isilon's products are used by companies such as JibJab, Kodak EasyShareGallery and NBC Sports to more effectively store digital media offerings such as photos, videos and music tracks.

The stock has gained 63 percent in the past six months, and is now trading at $4.49. That compares to an all-time high of $27.37 in December 2006.


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Real's revenue falls 11 percent

RealNetworks' revenue continues to decline. The Seattle provider of online games, music and other services posted revenue of $135 million in the second quarter, an 11 percent fall off from the same period last year. All of the company's main units saw declines in sales, except for music, which posted a 9 percent increase.

Meanwhile, the company's net loss mushroomed to $188.3 million, based primarily on impairment charges. RealNetworks had warned last week that it would report an impairment charge of up to $176 million for the quarter due to an impairment to "all or substantially all of the company's goodwill," because the company's market value was trading below its book value for an extended period.

Real said at the time that the impairment "does not reflect a change in the company's view of its business prospects or expected future result."

"In spite of a difficult consumer environment, our business remained relatively stable in the second quarter," said RealNetworks CEO Rob Glaser in the earnings news release today. "Looking forward, even though we expect the economy to remain weak, we expect to show sequential improvement in the second half of the year based in part on new products such as our innovative RealPlayer SP."

The loss reported today was bigger and the revenue declines sharper than analysts expected, according to Reuters.

Real's cash position at the end of the second quarter was $362 million, which is just below its $411 million market value.


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Drugstore Q2 sales, profit rise

Drugstore.com hit record sales of $100.3 million in the second quarter amid strong demand for non-prescription products and contact lenses. The Bellevue-based ecommerce company also reported a profit for a third quarter in a row.

Drugstore, which started out as an online pharmacy filling prescription orders, has been steadily shifting its focus to non-prescription, over-the-counter (OTC) items like toothpaste, shampoo, diapers and razor blades.

The company's Q2 sales of $100.3 were up from $92.2 million the same quarter a year ago. Net income was $1 million, or 1 cent per share, up from a net loss of $2.3 million, or 2 cents per share, in the year-ago period. The company said its Q2 2009 net income includes a $1.1 million non-cash stock-based compensation expense.

It was the third profitable quarter in a row for the Bellevue-based ecommerce company, which turned its first profit in Q4 2008.

"During the second quarter, our marketing strategy, new partnerships, and improved conversion helped drive new customer growth of 14%," said drugstore CEO Dawn Lepore, in a statement.

Drugstore.com on June 1 started handling OTC orders for Medco Health Solutions Inc., a giant pharmacy benefits manager. Lepore said she "expect revenues from this partnership to start to ramp in the second half of the year."

Another key drugstore partnership -- with the Rite Aid chain -- is changing. For years, drugstore.com ran the software for Rite Aid’s web site for refilling prescriptions (receiving a fee for every order). Rite Aid last fall took control of that operation itself, and paid drugstore.com $1 million a month through June to end the contract early. Drugstore has a new agreement with Rite Aid to handle over-the-counter product orders (along the same lines as the Medco deal).

Drugstore is also developing more "microsites" devoted to specific product categories. The company already sells products through websites beauty.com and visiondirect.com, and plans to launch another site devoted to sexual health products (and perhaps others).

Drugstore's guidance for the third quarter wasn't quite as rosy. The company said it expects net sales in the range of $94.0 million to $96.0 million, and a net loss in the range of $2.8 to $3.8 million.

Follow my updates on Twitter.


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Microsoft R&D employment rises, but almost everything else flat

Microsoft's total employment in sales, marketing, support, service and administrative roles ended up essentially flat in its recently completed fiscal year as the company cut back on hiring and cut jobs in the face of the tough economy.

The only categories showing an increase in the company's 10-K report, filed earlier today, were product research and development, which rose from 35,000 to 36,000 positions; and manufacturing and distribution, which rose from 4,000 to 5,000 people.

The company's rounding of the numbers to the nearest thousand makes it difficult to see subtle changes in employment levels, but the annual report provide a sense for which areas of Microsoft have been impacted most by its cost-cutting. Microsoft has previously given out relatively few details, apart from confirming plans to pull back or eliminate some of its smaller product groups.

Even the increase in R&D employment was relatively modest compared to years past. Last year, for example, the company's total employment in product research and development rose by about 4,000 positions. The numbers reported in the 10-K include direct Microsoft employees but not those who work for or with the company through third-party employment agencies.

Previously: Microsoft employment falls 3% since peak 6 months ago


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New excuse for late homework assignment: my Kindle ate it

This could be the ultimate excuse for missing a homework assignment. A Michigan high school student named Justin Gawronski is suing Amazon.com -- claiming that when the online retailer recently deleted the George Orwell novel "1984" from his Kindle reader, it also caused his "copious notes" to be "rendered useless." The lawsuit, filed Thursday in U.S. District Court in Seattle (pdf, 18 pages), seeks class action status and unspecified damages.

According to the lawsuit, Gawronski bought a 99 cent digital copy of "1984" for his Kindle 2 for a summer homework assignment and later saw it "vanish before his very eyes." The complaint goes on:

As part of his studies of “1984,” Mr. Gawronski had made copious notes in the book. After Amazon remotely deleted “1984,” those notes were rendered useless because they no longer referenced the relevant parts of the book. The notes are still accessible on the Kindle 2 device in a file separate from the deleted book, but are of no value. For example, a note such as “remember this paragraph for your thesis” is useless if it does not actually a reference a specific paragraph. By deleting “1984” from Mr. Gawronski’s Kindle 2, this is the position in which Amazon left him. Mr. Gawronski now needs to recreate all of his studies.

Amazon spokeswoman Patty Smith said the company doesn't comment on litigation. Last week Amazon CEO Jeff Bezos, in a message posted on a Kindle discussion board, apologized to Kindle users over the "1984" incident, calling the company's actions "stupid, thoughtless, and painfully out of line with our principles."

Amazon apparently deleted copies of "1984" and another Orwell classic, "Animal Farm," because they were unauthorized editions. But the event raised questions about Amazon's ability to remotely control books or other content that people have already purchased.

Gawronski is joined by another plaintiff, Antoine Bruguier, of California, in the lawsuit. It's the latest legal headache for Amazon, which faces a separate lawsuit over cracked Kindles.

Follow my updates on Twitter.

 

 


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Microsoft spends $925 million to acquire nine companies in '09

As expected, Microsoft significantly slowed its pace of acquisitions in its recently completed fiscal year, according to new data released by the company this morning as part of its annual Form 10-K fiing with the Securities and Exchange Commission.

The company spent $925 million in cash to buy nine companies during the year, according to the filing. Only one of those, the purchase of video-game company BigPark Inc., was significant enough to warrant a notation on the company's official list of corporate acquisitions. The company is also believed to have acquired Israeli startup 3DV Systems, but that deal was never formally announced.

By comparison, Microsoft spent more than $8 billion on more than 20 acquisitions in its 2008 fiscal year, primarily to buy Seattle-based online advertising company aQuantive Inc. The spending in FY09 more closely matches Microsoft's previous transaction levels.

Chris Liddell, Microsoft's chief financial officer, said earlier this year that Microsoft would be biding its time to wait for valuations of companies to adjust to the new economic realities. But recent debt offerings have given the company additional funds that it could use in acquisitions, if it were to find the right opportunities.

Previous speculation had been that Microsoft would apply at least some of those funds to complete a deal with Yahoo, but the search and advertising partnership announced by the companies yesterday didn't include any sizable upfront payment.

Aquisition prospects are likely to be among the topics discussed at Microsoft's annual Financial Analyst Meeting in Redmond today. TechFlash will be at the company's Redmond campus reporting on the event, so check back throughout the day for details.


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Ballmer: Deal good for Yahoo, too

Microsoft CEO Steve Ballmer this morning expressed surprise at the negative reaction to how Yahoo came out in the Internet search and advertising partnership that the companies announced yesterday. Speaking at Microsoft's Financial Analyst Meeting in Redmond, Ballmer showed a slide characterizing the deal as good for both companies,

While Microsoft gets the larger market share to improve Bing's search relevance and advertising volume, Yahoo still gets 88 percent of the revenue from ads on Yahoo search, without the R&D and operating expenses that it would normally encounter. That frees up Yahoo to concentrate on its online media business, Ballmer said.

He pointed out that Yahoo expects to increase its operating income by $500 million, or 70 percent, as a result of the deal.

"This is the one that stuns me, that people haven’t figured it out," Ballmer said of the potential Yahoo benefits. "It’s sort of, like, unbelievable."

 Yahoo CEO Carol Bartz made a similar case in an interview with TechFlash yesterday. "I needed to be able to focus this company on other aspects of the business, and let Microsoft, who we know is maniacal about the search business ... take a run against Google," Bartz said. "So I wanted to ride their coattails, so I think people forgot all of the money we were saving here."

Yahoo shareholders either aren't listening or aren't buying it. The company's shares are down again in trading this morning. Microsoft shares are again trading up.

Update, 11 a.m.: The Seattle Times found an alternative version of Ballmer's presentation on the company's web site, which included one slide that Ballmer didn't show, and apparently wasn't meant for public consumption. The slide goes into greater detail on the potential financial impact of the Yahoo deal on Microsoft, including a projection that the company will lose money in the first two years of the deal, totaling $300 million, then "start making decent return" of $400 million.

That particular slide is no longer included in the version of the PowerPoint on Microsoft's site.

Check back throughout the day for coverage from Microsoft's Financial Analyst Meeting in Redmond.


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Do Seattle VCs suck?

Andy Sack: I've been surprised by how much negative commentary has been flowing in the local startup community about the role of venture capitalists. If you believe the recent comments on blogs and the chatter at startup events, Seattle venture capitalists are out of touch, slow, arrogant, and generally unsupportive of entrepreneurs.

As a managing partner at Founder's Co-op, I'm (sort of) a venture capitalist myself. In addition to starting and working with early-stage Web companies, I now invest money (mine and other people's) to help get them off the ground.

Sure, the seed stage investments that I make places me very close to the entrepreneurial zone. But nonetheless, I'm on the opposite side of conversations from entrepreneurs when it comes to negotiations on valuation and liquidation preference. 

I also know I've gotten a reputation for being direct and valuation sensitive (nice way of saying cheap).

As a person who's been a serial entrepreneur -- and now an investor in early-stage companies --  I wanted to write a piece on the positives and negatives of venture capital.

Moreover, I wanted to explore the question: Do Seattle venture capitalist suck as much as their public opinion suggests?

In a nutshell, the local venture community is getting a bad rap. However, it's also easy to understand why entrepreneurs have come to view them the way they do. 

Here are the pros and cons as I see them:

WHY VCS DON'T SUCK

I've personally raised over $50 million in venture capital for five different companies, and in my experience the benefits of venture capital (if you can get it) significantly outweigh the negatives.  Key benefits include:

Capital: There's a reason venture capitalists receive thousands of applications for capital every year.  The capital they inject into startup companies is absolutely the most valuable thing they do. And frankly, I think most entrepreneurs (myself included at times) take this access to capital for granted.  It's almost as if the community is somehow entitled to the money! 

I suggest you travel to a  city in the U.S. or another country where the venture community isn't that well established. You might just stop and appreciate their presence. Imagine trying to grow your company without growth capital. In some cases, it would just not be possible.  And try to name one major billion dollar Internet company that hasn't taken venture capital. I can think of many that have: eBay, Amazon, Google, Apple, Facebook, Twitter.

Credibility: A venture capitalist's investment brings a vote of confidence that matters in the eyes of customers, partners, press, other investors and employees.

Relationships: Relationships can open doors to partners, customers and potential employees.  Like credibility, the value of relationships may be enormous. The value ultimately depends upon the match between the personal relationships of the VC partner and the market that your company is operating in.

Big picture perspective: Most venture capitalists aim to help entrepreneurs see the forest and not just the trees.  The fact that venture capitalists are equity holders in a company -- but not present in the market or the company every day -- means that the VC often can see the bigger picture more easily than the executives. If the venture capitalist does this well, he or she becomes an important thought partner to the CEO and the executive team.

Pattern identification: Venture capitalists can be very helpful in pointing out patterns (of both success and failure) because their job enables them to see dozens of companies trying to scale at the same time.  This perspective can be very powerful and helpful. What works in one market as a tactic or strategy may well work in another.

External accountability: Venture capitalists act as time and promise keepers. Knowing when to hold executives accountable and when to let a promise pass is a vital skill for a VC to possess. In early-stage companies, it is too easy for entrepreneurs to allow missed milestones to become the norm. Having an external promise keeper increases the accountability of the CEO and the management team. In so doing, that helps the company succeed.

WHY VCS DO SUCK

There are some structural reasons why many people think venture capitalists suck. First, it's easy to forget that the business model is to invest $5 million into 20 companies (for a $100 million fund) and have two of the companies return the entire fund plus some. You know the saying that one in 10 companies pays for the entire fund.

To be successful, that means a venture capitalist may receive 2,000 business plans, look closely at 200 of them, and actually fund 20.

In other words, for every 100 business plans, a venture capitalist says NO to an entrepreneur 99 times. That's a lot of people that are told that their plan isn't good enough, that their business doesn't scale, that they're not qualified to be CEO, etc. That's a lot of "NO!"

Another way to think about this is it's five or 10 times easier to get into Harvard University than it is to get venture capital. Of the 20 "lucky" entrepreneurs that venture capitalists say "yes" to, about eight will be singles and doubles and 10 will be losses or flame outs.  In the situation with the 10 losses, the venture capitalist and the entrepreneur are going to have a lot of tough conversations.

Another implication of the structure of venture capital business model is that they press entrepreneurs to go for the home run.

As a result, they are inclined to encourage entrepreneurs to take risk and to spend money aggressively. Sometimes this risk is wise. But often it dilutes entrepreneurs and places their equity stakes at risk. 

Moreover, we've all heard stories of venture capitalists not willing to sell companies for hundreds of millions even when the entrepreneur wants to sell. Much of this activity is a result of the structure of the venture capital business model.

The structure gives the entrepreneurial public plenty of reasons not to like venture capitalists. But there are other reasons too.

Here are a few 'non-structural" reasons that often come up:

Accountability: I've invested in a number of funds that haven't returned capital. Shouldn't their limited partners be having conversations about management change with the venture capitalist?  Heck, when one of the CEOs in a portfolio company isn't making the kind of progress that a venture capitalists wants, many of them are quite adept at firing CEOs and VPs in an attempt to secure a return. I'm not arguing that venture capitalists are wrong to change management. I'm just pointing out the unfairness of the game. When it comes to partner level accountability in venture capital, it is sorely lacking.

People skills: Growing an early-stage technology company is about nurturing and loving an organization from fledgling to profitability. It is not a process in management.  Because they're not pouring their heart into a company, venture capitalists often appear to care less about the people side of the business whether that be the office manger, the account manager or the VP.

Invest like sheep: Venture capitalists tend to invest in the "trendy" or "tweetworthy" flavor of the month and they like to do it with their friends. There seems to be a group think out there of what's a good deal and what's not. An adjunct of this criticism, is the common wonder of where the "venture" is in venture capital -- as they look toward safer and bigger later-stage deals.

Arrogance: There's a bit of a power trip vis-a-vis the thousands of entrepreneurs that have to ask VCs for money. This is probably unavoidable. But venture capitalists seem to do little to avoid the perception. Heck, their offices are on the 30th or 40th floor of some sweet office building. They don't feel like entrepreneurial places. 

Out of touch: Venture capitalists may often lack the market and/or the business experience to make qualified and quality judgments. (i.e. they don't know what the they're doing).

GIVE 'EM A BREAK

Despite some of their very obvious limitations, I still think that Seattle venture capitalists get a bad rap.   We've got a vibrant startup scene -- much more vibrant than when I moved here 10 years ago.

But the fact of the matter is that the area needs another big technology win -- like Amazon.com, Blue Nile or Isilon. And that won't happen without a vibrant venture scene.

No doubt part of this negative perception is the venture community's fault -- either structurally or because of attitude. But our venture capitalists as a group are well meaning, smart and fair business people striving to create some great companies and some wealth at the same time. 

Don't blame the venture capitalist if you don't get financing.  Personally, I'd like to see the entrepreneurial community give the VCs more of a fair shake. 

That means understanding their business model and their role in building big technology companies.  That means appreciating their capital and their genuine efforts in helping entrepreneurs succeed. That means giving venture capitalists constructive feedback.

If you're a venture capitalist in Seattle, I'd suggest you demonstrate a deeper understanding of the entrepreneur process.

That means more openness. That means more accountability. And, that means, a bit more humility. 

There are lots of ways to do this without saying yes to more deals.

Andy Sack is the co-founder of The Founder's Co-op. He blogs at A Sack of Seattle. Opinions expressed in guest posts are those of their authors, and don't necessarily reflect the views of TechFlash or its staff.


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Ballmer: Microsoft Windows has hit 'right balance' vs. Linux, Mac

Speaking with financial analysts in Redmond this morning, Microsoft CEO Steve Ballmer offered his take on the current competitive landscape for Windows, discussing the operating system's position against Apple, Linux and Google's Chrome and Android operating systems. Here's an audio excerpt, and see below for written excerpts.

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"We've been competing with Linux for a number of years," Ballmer said. "I want to describe our value proposition. We are a high-volume player. We don't not, like Apple, believe in low-volume, very high prices. Apple's a great company does a fine job, but their model says high margin, high quality, high price, that's kinda how they come to market."

"We say we want BIG market share, but with big market share you take the lower price. Well, along comes Linux, and they say, we have no price, which of course, we know for IP and other reasons, of course they have a price. But they say we have no price. The problem you have with these so-called free alternatives is there's also not the incentive to a lot of the hard work to build out the ecosystem to support the hardware vendors that is required.

"So a model like ours, which is high volume and high value but low priced but not free. You could say are you guys in the middle ground or are you where you want to be? And I say we're exactly where we want to be."

Stay tuned for more throughout the day from Microsoft's Financial Analyst Meeting in Redmond.

 

 

 


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Oregon biotech bolts to Seattle

Well, this is interesting timing. A day after I called out Entrepreneur magazine for naming Portland one of its top entrepreneurial cities, Oregon has lost one of its publicly-traded biotech companies to the Seattle area.

AVI BioPharma, a Corvalis, Oregon developer of RNA-based drugs, said today that it is moving its corporate leadership team as well as some of its scientific operations to a new 19,000 square foot facility in Bothell. The reason?

AVI wants to tap into Seattle's talent pool in the biotech arena.

"This move to the biotechnology hub in Seattle provides us with important competitive advantages in accessing experienced executives, scientists and regional collaborators," said Chief Executive Leslie Hudson in a press release.

The decision is a shot in the arm for the Seattle biotech community, which has experienced its fair share of setbacks in recent months.

The company plans to keep some staffers in Corvalis, where a focus will remain on developing drugs for the biodefense arena and the U.S. Army Medical Research Institute of Infectious Diseases.

In addition to the headquarters staff, AVI plans to work on a new drug for Duchenne muscular dystrophy out of the Bothell location.

AVI -- traded on the Nasdaq exchange under the ticker AVII -- boasts a market cap of just over $200 million. The stock was up about four percent in trading today.

I have a call into the company to see how many people may be moving to the region and its hiring plans here.

But AVI does have some connections to the region. Its board include Christopher Henney, a well known Seattle area biotech leader who was instrumental in starting Immunex, Icos and Dendreon.

Follow John Cook on Twitter @johnhcook.

 


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Expedia earnings plunge, but shares jump in early trading

Online travel agency Expedia's second quarter earnings dropped 57 percent, hit by foreign exchange rate changes and a decrease in hotel and air travel bookings. But the the company's adjusted earnings beat analyst expectations, and Expedia shares surged more than 12 percent in early trading today.

Bellevue-based Expedia reported Q2 net income of $40.9 million, or 14 cents per diluted share, down from $96.1 million, or 33 cents per diluted share, the same quarter a year ago. Second-quarter revenue fell to $769.8 million from $795 million a year ago.

The company's net income adjusted for foreign exchange losses, acquisition-related costs and other factors was 38 cents, down from 40 cents in the year-ago period. Analysts polled by Thomson Reuters First Call had expected adjusted earnings of 31 cents per share. The company's shares jumped more than 12 percent to $20.70 in early trading Thursday.

Expedia, which also operates hotels.com, hotwire.com and other sites, said gross bookings fell 5 percent, driven primarily by lower prices for hotel rooms and airline tickets. Domestic bookings fell 4% and international bookings decreased 8%.

The company in May got rid of booking fees for airline tickets purchased through its site, following the lead of Orbitz, Priceline.com and other rival sites. Expedia did an undisclosed number of layoffs earlier this year.

Follow my updates on Twitter.

 

 


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Zappos CEO hands out bonuses, Kindles after Amazon deal

Zappos CEO Tony Hsieh is still riding high from his big acquisition deal with Amazon.com. Hsieh just tweeted about giving Zappos staffers a "big bonus" and said he and Zappos CFO Alfred Lin are "personally buying a Kindle for every employee."

According to recent Twitter updates, Hsieh and Lin were visiting a Zappos fulfillment center in Kentucky, where they held a company all-hands meeting. I have a call in to a Zappos spokeswoman for more details on the bonus and Kindle give-away. Zappos on its website says it has over 1,400 employees -- that's a lot of Kindles.

Zappos is known for its quirky company culture and emphasis on customer service, which was a big selling point for Amazon CEO Jeff Bezos (Bezos told Zappos employees in a video message that he gets "weak-kneed" thinking about a "customer-obsessed" company like theirs). Could the bonus and Kindles be part of an effort to keep Zappos staff in place after Amazon takes over?

Amazon's acquisition of the online shoe retailer is expected to close in the fall and is Amazon's biggest purchase ever. The all-stock deal, based on Amazon's current share price, is hovering around $900 million.

Previous coverage:
A blow-by-blow account of the Amazon-Zappos deal
Zappos CEO: 'Nobody was forced to sell to Amazon'
Amazon acquires online shoe retailer Zappos for $850 million

Follow my updates on Twitter.


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Property taxes too high? Seattle's ValueAppeal may have an answer

Want to save a little cash on your tax bill? A new Seattle Internet startup by the name of ValueAppeal believes it has devised a mathematical formula to determine whether homeowners are paying too much in property taxes.

Better yet -- especially for you penny pinchers in the audience -- ValueAppeal creates a customized report that homeowners can print off and then send to the assessor's office in an effort to reduce their property taxes. If successful, that can save hundreds or thousands of dollars each year.

"The property tax appeal process is just a mess," said Charlie Walsh, the 31-year-old founder of ValueAppeal.  "It is totally opaque and homeowners are at a total disadvantage when it comes to finding the information they need."

An Eastlake condo owner who has never before filed a property tax appeal, Walsh said he became interested in the problem after talking to several people about their frustrations trying to figure out why their home was assessed at a certain value.

After some of those conversations, the idea just kept building in Walsh's head to the point where he couldn't sleep at night.

"I knew that if I didn't do it, I was going to regret it," said Walsh, who created the company in February and has bootstrapped it with about $100,000 from friends and family members.

ValueAppeal is relatively simple to use. Plug in your address, and within a few seconds the algorithm spits out a report telling you whether you are eligible to appeal.

In my case, ValueAppeal estimates $949 in tax savings if I appealed.

The company charges $99 to create an appeal document, which includes a list of comparable properties that are supposed to reflect the true value of the home. (Eventually, it will allow homeowners to include photos of damaged roofs, foundations or floors, which also could lower the assessed value.)

Of course, there's no guarantee that the appeal board will lower the assessment. But Walsh is so confident in the accuracy of the algorithm that he's promised to return the $99 fee if the appeal is unsuccessful.

The site has no advertising, and Walsh said it is unlikely they will head down that path. Other revenue sources are emerging. For example, he's considering adding a service where homeowners could pay a fee to have a representative go to the appeal board meetings on their behalf.

There's also been some interest from real estate professionals who handle tax assessment appeals who have wanted to subscribe to the service.

ValueAppeal's timing -- which is officially launching next week --  is impeccable.

If you're a condo or homeowner in King County, you've either already received or soon will receive a letter in the mail from the county assessor's office with a new home appraisal. That appraisal will be used to calculate the tax bill due next year.

Given the wild fluctuations in the housing market over the past 18 months, appraisals have come down in some neighborhoods. But Walsh said in many cases they haven't fallen enough, creating an opportunity for homeowners to appeal.

"What we've seen so far is the assessed values have tended to remain high, while the market value has gone down, which means there are a lot of angry homeowners out there," he said.

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Frustrated Caltrain riders turn to Twitter to find out about delays

Tech-savvy Caltrain riders are using Twitter as a form of empowerment, employing their laptops and mobile phones to post and check delays, report lost items and receive other information that previously had been difficult to come by., more 

Global Design Awards

Check out the winners of this year's International Design Excellence Awards—all 151 of them, more 

Evoworx raises cash as it faces off with Google and Microsoft

Evoworx -- a tiny Seattle startup that's looking to help people monitor their energy use in the home -- certainly has some big competitors looming on the horizon. After all, just two months ago, Microsoft introduced Hohm -- a free online service that's also designed to help home owners track their energy consumption.

And, if that weren't enough of a competitive threat, Google earlier this year unveiled a similar offering called PowerMeter. Together, those two tech titans have a market value of some $350 billion. And when they get in a scrap -- as evidenced by the recent search battle -- watch out.

Nonetheless, Evoworx co-founder Aaron Goldfeder is pushing forward. And his 2-person startup -- which plans to unveil its service later this summer -- has secured more than $300,000 in new angel financing. (Total funding now stands at about $500,000.)

Goldfeder, a former Microsoft program manager, is undettered by the big-named rivals. And he says they aren't try to outmaneuver Google or Microsoft.

"It is a huge market, and there's a lot of stuff that needs to get done here," said Goldfeder. "And those two companies are both companies that we admire and respect, so we are excited that they are in the field because they are helping to grow the market and raise awareness and make things happen. We are a real small company, so we are trying to solve smaller problems. There is plenty of room for us to operate and grow."

Goldfeder wouldn't say what sets Evoworx apart, but an initial product launch and name change is in the works. Evoworx also hopes to gain some traction after the House of Representatives passed the Waxman-Markey bill, which Goldfeder said makes "clean energy more economically on par with other forms of energy."

Evoworx also has been building out a "deep bench" of energy efficiency, Internet and residential real estate experts in recent months. Its advisers now include Michael Blasnik, Brian Schultz, Aaron Fairchild and David Bangs.

The company's chairman is Karl Siebrecht, the former president of aQuantive's Atlas unit.

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Microsoft execs to confab with Wall Street analysts in Redmond

Given the timing, Yahoo will no doubt be Topic No. 1 on Thursday as Wall Street analysts descend on Microsoft's Redmond campus for the company's annual Financial Analyst Meeting, better known as "FAM" -- an all-day marathon of presentations from Steve Ballmer and other top executives. But even without the Yahoo deal, there would be no shortage of stuff to discuss, and fun to be had.

OK, so this part isn't exactly fun, but cost-cutting will be at the top of the list. Microsoft chief financial officer Chris Liddell previewed his FAM message in an interview with Dina Bass of Bloomberg News, saying that the company's newfound frugality won't be temporary.

“This is not a crash diet where you stop eating for a couple of quarters -- this is a new diet regime where you slim down and stay slim,” said Liddell in the interview, practically echoing like the "lean, mean" mantra of the anonymous Mini-Microsoft employee blogger.

Other hot topics are likely to include Microsoft's Windows Mobile application strategy; the upcoming Windows 7 operating system; the future for the Xbox 360 and Zune; PC sales and the impact of netbooks; the prospects for Microsoft's Server & Tools Division in the downturn; and the upcoming Office 2010 and related Office Web Apps.

It's a good bet that we'll also hear more about Project Natal, the company's motion-sensing technology for video games, and how it could be expanded to work with traditional software programs.

The day is typically one of the more interesting of the year on the Microsoft beat, with the stature of an executive measured by the number of analysts crowding around to listen in the hallway during breaks between sessions. Back when Bill Gates was a full-time Microsoft executive, it wasn't uncommon to see analysts surrounding him in a circle at least five or six rings deep.

One of our favorite pastimes at the event each year is chuckling over Microsoft chief operating officer Kevin Turner's down-home business aphorisms, which are almost frequent enough at this point to warrant a drinking game. Our current favorite is this groaner: "The biggest room in our house is the room for improvement."

Mixing things up this year will be "BoomTown" blogger Kara Swisher of the Wall Street Journal's AllThingsD site, who noted yesterday that she was "headed to Seattle to annoy MSFT execs at annual analyst meeting."

In other words, it should be entertaining, not counting all that bleak talk about operating expenses and cost-cutting.

The event will be webcast via Microsoft's Investor Relations site, so you can tune in on your own, but TechFlash will be attending in person, so check back throughout the day for details and coverage.


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Portland, Las Vegas outrank Seattle in top startup city list

Is Portland really a better entrepreneurial town than Seattle or Silicon Valley or Boston? Well, at least that's one magazine's take, which has named the City of Roses one of the top 10 "startup-friendly cities" in the country. Nothing against our "TrailBlazing" neighbors to the south, but come on.

I am not sure what methodology Entrepreneur magazine used to compile the list. And frankly, I have some serious doubts about some of the other choices.

Youngstown, Ohio? Really? Maybe things have changed from the days when I played soccer for the "Sons of Italy" in the depressed rust belt town. But that would be one heck of a turnaround.

Others on the list include the gambling mecca of the country -- Las Vegas -- as well as the home of Walt Disney World -- Orlando, Florida. The article touts Portland's "collaborative mind-set," Las Vegas' cheap commercial rents and Orlando's civic leadership.

Still, if I had my choice, I'd much rather start a company in Seattle than any of those places.

Just check out one important metric in building new businesses -- access to capital. Certainly, venture capital is just one factor that can help propel an entrepreneurial business.

But if you ascribe to the belief that private investment money helps fuel new ventures, Seattle has a huge leg up on the other cities named above. 

Take Oregon for example. It recorded just one venture capital deal in the second quarter for a total of $3.6 million in financing.

That compares to Washington state, which had 32 venture deals representing $122 million.

I am also really struggling to think of one significant publicly-traded, venture-backed company that calls Portland home.

I'd love to hear a defense of Portland's startup community. And I am sure this post will spark one or two.

John Cook is co-founder of TechFlash. Follow him on Twitter @johnhcook.

[Flickr photo via StuSeeger]


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Resveratrol: The Hard Sell on Anti-Aging

Online ads for resveratrol are using fake endorsements from experts and celebrities to promote the unproven anti-aging product, more 

Microsoft-Yahoo: A Rival for Google?

The deal, if approved by antitrust regulators, could give the Internet search giant a viable competitor. Advertisers are optimistic, more 

Vonage Jumps on Your Mobile

The Web-calling provider will offer an app for leading smartphones and enable cheap long-distance and international calling via cellular networks, more 

Wednesday, July 29, 2009

What people are saying about Microsoft's Yahoo partnership

It's not as big as Microsoft's previous attempt to buy Yahoo for nearly $45 billion, but the 10-year search and advertising partnership announced by the companies this morning is generating plenty of interest on blogs and in the mainstream media. Here are some of the most interesting stories, posts and tweets we've encountered.

ReadWriteWeb: "It's Official: Microsoft and Yahoo Announce Search Deal." Frederic Lardinois writes that Yahoo "has given up on its search engine business" and asks what it means for the Silicon Valley company's investments in the BOSS and Search Monkey, which let people build on the Yahoo search technology.

CNet News.com's Ina Fried quotes Microsoft executive Yusuf Mehdi saying that the company likes Yahoo's approach with BOSS and Search Monkey, and is open to incorporating technologies such as that as part of the integration.

Associated Press: "Microsoft, Yahoo team up to ding Google with Bing." The AP has reaction from Google, whose spokesman says: "There has traditionally been a lot of competition online, and our experience is that competition brings about great things for users."

PaidContent.org: Bartz On Microsoft Deal: ‘Boatload Of Cash Is Us Preserving Our Revenue Line’ Joe Tartakoff has highlights from the Microsoft and Yahoo CEOs discussing the deal in a conference call with analysts.

ZDNet: "Microsoft-Yahoo: Gauging the IT integration risks."  Larry Dignan says the "real work will be the 24 month technology integration once the deal closes in early 2010."

Wall Street Journal: "Yahoo Microsoft Deal: Where are the 'Boatloads of Money'?" Market Beat notes Yahoo shares are down and says analysts are disappointed with the fact that the "deal announced this morning doesn’t come with an upfront payment."

Jason Calacanis"Yahoo commited seppuku today." Mahalo CEO and Internet rabble rouser Calacanis writes: "The once proud warrior of the internet space laid down its sword, knelt at the feet of Microsoft and gutted itself today. There was no honor in this death, it was one brought by the shame of losing to Google and a lack of faith in one’s ability to compete in the space they created. To be clear, Yahoo didn’t need to do this deal,  Microsoft did. Ultimately Yahoo will look back at this moment as the second–and perhaps fatal–mistake in their epic history."

Our very own Todd Bishop was on NPR's "To the Point" today discussing the deal: Listen to the seven minute interview here.

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@slseveral: "Heard on npr about microsoft/yahoo deal: 'two chimps taking swipes at a gorilla.' "

@Neografo "When Microsoft is interested in a space it is a clear sign that you should be investing in it--not selling it." J. Calacanis.

@cmhicks: "Microsoft once again BUYS search share instead of building it themself :)"

@RobGlaser: "Search & Rescue, or Search & Destroy? Only time will tell."


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Audio: Ballmer and Bartz discuss partnership, Google, and f-bombs

TechFlash today interviewed Microsoft CEO Steve Ballmer and Yahoo CEO Carol Bartz about a wide range of topics related to their newly announced partnership -- including competition from Google, future acquisitions and what the arrangement may mean to employees of the companies. We also asked whether Ballmer plans to adopt Bartz's famous use of profanties as part of the deal.

As you can tell from the audio of the interview below, the two executives seem to have a good-natured, chummy relationship with one another. Read an edited transcript of the interview below.

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Q: Steve, this is obviously, as you said in your email to employees this morning, been a long, long slog. Do you think you turned out better here, actually, than you would have had you acquired Yahoo outright?

Ballmer: I think it's not all that constructive to "woulda been, shoulda been, coulda been." That was then ... I am very pleased with where we are. I think we're in a place that we can gain share, we can create value for consumers, we're in a place where we can do well by Microsoft shareholders and Yahoo shareholders, which was the original principle in anything, is you gotta do well by both sides' shareholders and by the consumer, and in this case also by the advertiser, and we've wound up I think in a very good place relative to those goals, and the goal of giving a little competition to the front-runner in this market.

Q: Carol, you outlined this on the conference call this morning, but given the reaction so far in the stock market, what would you say to Yahoo investors who so far aren't necessarily pleased with the outcome of this?

Bartz: I think two things happen. One is some people wanted upfront money. I wanted a high (traffic acquisition cost) rate, because I want a revenue line -- in fact, what this deal has given me is virtually all my revenue, or 88 percent of the revenue, with no cost, and so I needed to be able to focus this company on other aspects of the business, and let Microsoft -- who we know is maniacal about the search business, so they can take a run against Google. So I wanted to ride their coattails, so I think people forgot all of the money we were saving here and tried to focus just on an upfront payment -- which to me, a billion dollars, I've got $4 billion, another billion after taxes and I get 50 basis points of interest, it doesn't really help me from an operating standpoint.

The second thing is, you know, I think people just didn't think about the timing. You know, everybody who was assuming the last few weeks that there was going to be a deal probably assumed by next quarter we'd be saving a boatload of money and the stock would go up, and they could jump in or out or whatever they wanted to do. So when we said, gee, six months of regulatory and two years after that, I think people went "Aaacck!"

Q: Steve, what will happen to Microsoft employees and their jobs in the areas such as the premium search ad sales?

Ballmer: We had been doing some realignment just because of the economy in our ad sales force, and I'm sure we will continue to do some alignment as Yahoo moves in to exclusively do the sales to the so-called premium advertisers. On the other hand, we got a lot of work to do, and I think we're going to productively employee many people -- perhaps not all, but many people -- in that process.

Q: Obviously the combined search market share in the U.S. is close to 30 percent now. Steve, can you give me any sense for where that could potentially go once you start realizing the economies of scale and efficiencies you're talking about here?

Ballmer: Up. ... You focused in on economies of scale and efficiency. Yes. The thing I want to point out is, that means a better product. Not that means a more profitable product -- which it may also -- but most importantly, it means a better product. Every advertiser who advertises on Google is going to want to be in our search marketplace and available on Yahoo and Bing. Everybody. That's important to us. ... In the case of Google I think one out of every 10 pages they get a click-through on an ad. It means the most relevant thing on the page wasn't the links that were generated algorithmically, it's the paid link and part of our job is to make sure we see all of the keywords and all of the bids by all of the advertisers.

Give you a good example. A good friend of mine rents apartments in Paris. She owns a bunch of apartments in Paris. She and her husband rent them out to mostly American tourists. We're friends, so she's been buying on our site, but she said, look, she would normally buy Google. So if you type "apartment in Paris for rent" on the Google site, you're not going to find her in the algorithmic results, you find her in the paid aid results. She wouldn't be on Yahoo, she wouldn't be on Microsoft. She'd be on the combined marketplace because she doesn't want to avoid 30 percent of the market and would need to do that.

It's a simple little personal example for me, and it turns out, if you're looking for a vacation rental in Paris, that's the most relevant thing on the page. So we can improve our product because of this deal.

Q: Carol, how do you expect the cultures of the two companies to mesh behind the scenes?

Bartz: I'm actually not very worried about that. First of all, Qi (Lu) who used to be a Yahoo employee and went to Microsoft, and is leading the online effort, worked here and has many, many fans here, and is well-known and well-respected. Joanne Bradford, who ran online sales for Steve, is now here for us in North America.

Ballmer: And has a lot of friends and fans at our place.

Bartz: So, you know, I just think people want to get stuff done. You know, the good news is there's not some long, bitter, funny relationship between Yahoo and Microsoft. Sometimes companies get together, they never like each other in the first place, and that's hard. I mean, I don't think, for instance -- it probably wasn't a lot of fun at the beginning for Peoplesoft and Oracle, cause they grew up, their lives, hating each other.

Ballmer: I think that's right.

Bartz: That's just not the case here, so there's no need to have a funny attitude.

Q: Steve, are you going to start dropping a few f-bombs just to make Carol feel more comfortable?

Bartz: No! No! OK, this is how it's going to work.

Ballmer: Ha! Ha! Carol's going to jump up and down!

Bartz: I'm going to jump up and down and I CAN YELL JUST AS LOUD AS STEVE!

Q: I'm sorry, Carol, what'd you say, you cut out there.

Ballmer: (laughing) You heard her.

Q: Maybe Carol, you'll need to jump around on stage and say, "Microsoft, Microsoft, Microsoft."

Bartz: I can, I can. And I can eat funny food, too.

Ballmer: We're both chronically on diets.

Bartz: (Laughing) Chronic misfits. ...

Q: Steve, just in terms of the regulatory process, I don't know if you saw, but Google this morning said it, too, agrees that competition is good in the marketplace. I don't know if they're implying, through that, that they're not going to oppose it, but can you give me a sense for what Microsoft's case to regulators would be?

Ballmer: Well, what the antitrust law and the regulatory officials I think are interested in is, is it good or bad for consumers ... should be good or bad for advertisers, and does it increase competition. And in this case, I think, sometimes when you see three competitors going to two, you say, that can't be good for competition. I think what you really got is a market dominated by one guy. Even more so in Europe, frankly, than here in the United States. It's not three going to two. It's a chance to give No. 1 a much more credible competitor, who is No. 2, and that will be kind of the line of reasoning that our people will have a chance to lay out in Brussels, in D.C., and in any other capital where people want this reviewed. I think it's compelling. Take a look at Europe. Google's got 92 percent of paid search share in Western Europe. That ought to be interesting to somebody.

Q: Carol, how do you expect the companies to coordinate on key strategic decisions, like acquisitions and investments in the search advertising business?

Bartz: I don't see us doing any acquisitions together, that really wouldn't make any sense.

Q: I'm wondering for example if Microsoft is doing a search acquisition itself, would Yahoo be brought in on that to consult?

Bartz: No.

Ballmer: No, I mean, in general the way you should think about it is, we'll drive our business, and these guys are smart guys, we value their opinions, but we're two independent companies, and anything we would buy we would buy because it would help our search product, and if we buy it, the way the deal's written, Yahoo has rights to our search technology. They can take and use advances and innovation, whether we have to buy something build something, all of our best work in the search area essentially under this deal is available to Yahoo.

Bartz: And simultaneously, and this is a stretch, because I can't imagine doing it, but if we bought a distribution group someplace like, say in India that uses our in-house sales force, we might have a conversation, but we're responsible for one, they're responsible for another, we're not mixing the egg up here.

Ballmer: Somebody asked us this earlier, is there a joint venture -- there's no funny structure,

Bartz: No, no, no, no, no.

Ballmer: Carol and I talked about it. We're both pretty hard-core that those weird governance structures don't work. They run their business, we run ours and we have a business partnership.

Bartz: That's right, that's right.

Q: It sounds like you guys are pretty happy and you get along, just personally. Am I right in that?

Ballmer: Yeah, we actually worked together for a long time.

Bartz: Long time.

Ballmer: I'm not sure I knew Carol when she was at Sun, we might not get along if I had.

Bartz: Remember at Autodesk, we were one of the good software partners.

Ballmer: Absolutely

Bartz: We were held up as an example of how Microsoft could get along with the industry.

Ballmer: That's true, that's true. No, we had a lot of experience together when Carol was running Autodesk.


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Sony reaches into Google library in e-book battle with Amazon

Sony is tapping into Google's massive book-scanning project as it battles with Amazon.com over the emerging digital book market. Sony, which has an electronic reader that competes with Amazon's Kindle, said today it's now offering more than a million free public domain books from Google. Barnes & Noble has also teamed with Google on e-books. Will Amazon join forces with the search giant? For now, at least, it doesn't seem likely.

Amazon CEO Jeff Bezos at a recent event pointedly criticized Google's book settlement with authors and publishers, saying "it doesn't seem right that you should get a prize for violating a large series of copyrights." And Google has made noises about letting publishers sell new-release books through its website, which would be a big threat to Amazon's Kindle business.

But Amazon isn't entirely averse to cooperating with Google, at least indirectly. Amazon is now doing on-demand reprints of out-of-copyright books from the University of Michigan library -- and some of 400,000 titles were digitized by Google as part of its book-scanning project (The fact that Amazon is only working with out-of-copyright books is significant, given Bezos' comments and continuing controversy over Google's work with so-called "orphan books" whose rights holders can't be found).

While Sony and Barnes & Noble presumably won't derive any revenue from the free Google books, they can now boast a much longer list of available titles. I can't find the total number of titles in the Sony eBook Store, but it now includes the million books from Google. Barnes & Noble offers more than 700,000 titles (500,000 from Google). By contrast, Amazon's Kindle store is at 300,000 titles.

Follow my updates on Twitter.

 


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Covance takes control of Merck's Gene Expression Lab in Seattle

Covance said today that it plans to acquire Merck's Gene Expression Laboratory in Seattle, a move that Covance CEO Joe Herring said "brings world-class talent and technologies to Covance and further expands our capabilities in genomics testing and personalized medicine."

The division is part of Merck's Rosetta Inpharmatics group, a 300-person unit which is in the process of being dismantled. In June, Microsoft purchased the assets of Rosetta Biosoftware, and said it planned to keep some employees on board.

In a press release today, Princeton, New Jersey-based Covance said it planned to offer employment to most of the employees of the Gene Expression Lab and take over occupancy of the facility next month.

As part of today's deal, Merck also has agreed to pay $145 million over the next five years to purchase genomic analysis services from Covance.


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Engineers plan more work on Fisher Plaza data center

More maintenance work is planned Saturday night at Fisher Plaza East, which was hit by a fire and electrical outage earlier this month. Adhost Internet LLC, one of the colocation providers at Fisher Plaza, writes in a blog post that the eight-hour window is the second phase of a three-part process of "restoring normal power" to the internet hub.

Given the heat wave hitting Seattle right now, cooling is likely to be a major concern for data center tenants. Michael Smith, chief technical officer at Adhost, blogs that "there will be periods during which Adhost’s East data center cooling infrastructure is running in a degraded mode" but says there are procedures in place to ensure "the data center temperature will remain well within tolerances throughout the maintenance window."

Smith writes that Adhost doesn't anticipate any loss of service during the maintenance but invites tenants to be present, just as he did during previous round of work last weekend.

Here's an excerpt from Smith's post:

This maintenance window is Phase 2 of 3 in the process of restoring normal power to Fisher Plaza East, delivered from Seattle City Light and backed up by generators within the facility. During this phase, Fisher engineers will install a temporary connection to Seattle City Light. This means Adhost’s East data center will be receiving power from the City with redundant backup generators outside of the building until Phase 3 is completed and permanent power is restored to the facility.

During this event, there will be periods during which Adhost’s East data center cooling infrastructure is running in a degraded mode. Specifically, Adhost has 4 separate Computer Room Air Conditioning (CRAC) units in our East facility. Two have power fed from one riser and two are fed from a different riser. During the maintenance window, power will be interrupted several times to each of the risers that feed the CRAC units for approximately 30 minutes each.

The Method of Procedure for this event requires that a cool down period be observed between each of the riser outages. So, Adhost’s East facility will be pre-cooled to 65 degrees before the event and then re-cooled to 65 degrees between each riser outage. This ensures that the data center temperature will remain well within tolerances throughout the maintenance window.

We do not anticipate any loss of service during the window. However, if you would like to be here during the event, please arrive at Fisher Plaza no later than 9:00 PM on 08/01. During the maintenance window access to the building will be restricted, so anyone arriving after 9:00 PM may not be granted access into the facility until the end of the maintenance window.

Adhost’s Plaza West facility will not be affected by this event, as it has been unaffected throughout the recent power issues localized to the Fisher Plaza East building.

The Fisher Plaza fire in early July knocked several major websites offline, including Bing Travel and Authorize.net.

See previous coverage:
How the Seattle data center fire caught companies unprepared
Photos: Inside the Fisher fire
Swedish Medical Center mulls data stragey after Fisher fire

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What the Yahoo deal could mean in Microsoft's battle vs. Google

From a financial perspective, Microsoft's new search partnership with Yahoo doesn't even come close to the $45 billion acquisition bid made by the Redmond company last year. Microsoft expects to spend somewhere between "a couple hundred" and "several hundred" million dollars to integrate the technologies over the next couple years, Microsoft CEO Steve Ballmer said this morning.

In return for running the underlying search and advertising technology for Yahoo sites, Microsoft will need to pay 88 percent of the revenue back to Yahoo in what's known as "traffic acquisition costs." That means Microsoft will keep 12 percent of the revenue. Estimating Yahoo's search advertising revenue at roughly $2 billion a year, that translates into $240 million for Microsoft.

[Update: In a note to clients, Goldman Sachs analyst Sarah Friar puts Yahoo's search advertising revenue more in the range of $3 billion a year, or $360 million a year for Microsoft, a higher number but still in the range of the costs Ballmer expects.]

In other words, in the short run, this could essentially be a wash for the Redmond company, looking at the costs and benefits. But in the long run, Ballmer is hoping the partnership will pay off significantly in other ways. Here's how.

First, the deal would channel a much larger volume of queries through Microsoft's Bing search engine. That promises to give Microsoft much better data to work with as it tries make the paid search advertisements more relevant to the terms people are searching for, said Matt Rosoff, an analyst at research firm Directions on Microsoft.

For example, Microsoft would be able to know generally which search ads Yahoo users click on, within privacy guidelines cited by the companies, to improve its approach.

At the same time, Microsoft's underlying AdCenter technology would power the combined Yahoo-Microsoft search advertising system -- benefiting from a much larger pool of advertisers. With more advertisers bidding on keywords, that will result in generally higher keyword prices, within limits.

But in a broader sense, "this is as much about making sure that Google doesn’t grow any more, as anything else," Rosoff said. "I think that’s what they’ve been going after for the last two years as they've been trying to do this deal."

Here's what Ballmer said this morning when analysts asked about the financial implications for Microsoft.

We paid a high (traffic acquisition cost) rate, there's no question. In the short run there's a little bit of transition cost, a little bit -- there will be several hundred, a couple hundreds of millions probably over about the first two years of implementation of transition costs that we're betting into the future. T

he upside for us really comes as we're able to improve the relevance of our search product by having a bigger -- because ads are part of being relevant and we have a chance to do a better job of relevance. And then as we can improve the monetization on both the Yahoo site and the Microsoft site, there's good opportunity for us for upside in that.

So we clearly see an upside, but our upside comes as execution really builds.

Carol gets some upside in terms of cost in the short run, and then gets this upside. For us, the investment in the near term will be a few hundred million over the first couple of years, because there's a lot of work, a lot of work that's involved in this transition to our platform and we're stepping up to that, but there's a lot of expense associated with it.

We have some extra capacity we'll use in terms of the physical data centers. There will be some initial (capital expenditure) as we get into the thing, nothing that affects ... the FY10 period for us. You gotta remember one of the reasons our capex is down year-over-year is we're not building as many buildings in Redmond. Independent of data centers that's not affected by anything we're talking about here.

So from an (operating expense) perspective, we have a plan in which over time some Yahoo engineers may move to Microsoft but that's kind of in part of our budgeted thinking, we'll just have better talent, if you will, to help us, but we definitely will have to invest proportionate to volume, and the ongoing increase in the number of Web documents that need to be indexed, etc. Some of that will certainly be incremental to what's in our current plans.

I don't think we will knock you off your feet with any changes we may make in our guidance, and it won't be for FY10.

Previously: Microsoft and Yahoo strike deal: How it will work, what it means


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